A strong visual presence is the best way to reassure passengers, and provide a deterrent for anti-social behavior.
During the day Connex Customer Service Employees travel on trains and visit stations to help customers with their travel needs.
As part of the Victorian Government’s Travel Safe program, Connex has introduced Safe Travel Staff to our network. Safe Travel Staff work during and after the evening peak, patrolling trains, stations and station car parks.
Our Safe Travel Staff have security training and are skilled communicators and are equipped to deal with incidents.
Victorian Police Transit Safety Division officers also patrol our trains throughout the day and evening. While some officers are in uniform, many work in plain clothes. Remember while you don’t see the uniform, the person sitting next to you could be a police officer.